Master Service Agreement

This MSA is entered into between KRP Tech Solutions (OPC) Private Limited, a company incorporated under the Companies Act, 2013, having its registered office at No 9c, 2nd floor, Guruteg Bahadur Nagar, Kharar, Mohali, Punjab 140301, India (CIN: U62099PB2023OPC059690; GSTIN: 03AAKCK5427E1C2), and the Customer identified in the applicable order.

An engagement begins when you place an order through the Platform, accept a written quotation, or sign an order form (each an "Order"). An Order is confirmed only once payment or an agreed payment schedule is in place and, where required, verification of your details is complete.

This MSA, the Service Level Agreement and the Acceptable Use Policy are incorporated into every Order. Where an Order and this MSA conflict, the Order governs for that engagement only.

The Services are those described in your Order — which may include VPS and hosting plans, website and e-commerce development, KRP Connect CRM, Whatsally messaging, SEO and marketing retainers, or AI automation work.

Scope, deliverables, timelines and any milestones are defined in the Order or an accompanying proposal. Work outside that scope is a separate chargeable engagement and requires written agreement before it begins.

We may improve, update or change the underlying platform, tooling and infrastructure at any time. Where a change would materially reduce a Service you are paying for, we will give you reasonable prior notice.

For hosting and VPS Services, billing begins on the date we make the environment available to you and provide the access credentials (the "Service Start Date"), whether or not you begin using it.

If the environment as delivered does not match your Order, tell us within 3 days of the Service Start Date. We will correct it and reissue access, and billing will run from the corrected delivery instead. If you continue using the environment while an objection is outstanding, charges apply in full from the original Service Start Date unless we have agreed partial billing in writing beforehand.

Fees, billing cycles and any setup charges are as stated in your Order. Subscriptions renew automatically at the then-current rate unless cancelled before renewal. Taxes are charged as applicable under Indian law.

Late payment may result in suspension. Suspension, grace periods and restoration for VPS Services are governed by the applicable plan terms notified to you at purchase.

You are responsible for the content, applications, configuration and data on your environment, for the lawfulness of what you host, and for compliance with the Acceptable Use Policy.

You are responsible for the security of your account credentials and for all activity conducted through your account. Tell us immediately if you suspect unauthorised access.

You are responsible for maintaining your own backups of your data. This is set out in full in the Service Level Agreement, and it is important that you read it.

Deliverables created specifically for you under an Order transfer to you on full payment. Our pre-existing platforms, tooling, frameworks and know-how — including KRP Connect and Whatsally — remain our property, and you receive a licence to use them for the term of your subscription.

You retain ownership of your content and data. You grant us only the limited rights needed to host, process, back up where contracted, and deliver the Services to you.

Each party will keep the other's non-public business, technical and customer information confidential, use it only to perform or receive the Services, and protect it with at least reasonable care. This does not apply to information that is public through no fault of the receiving party, or that must be disclosed by law.

This MSA continues for as long as any Order is active. Either party may terminate an Order for material breach if the breach is not remedied within 30 days of written notice.

We may suspend or terminate Services immediately, without refund, where required by law, where use breaches the Acceptable Use Policy, or where continued operation poses a security or stability risk to our platform or other customers.

On termination, you should export your data promptly. We are not obliged to retain your data after the Services end, and environments may be deleted once the account is closed.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, goodwill, business or anticipated savings.

Our total aggregate liability arising out of or in connection with the Services is limited to the fees actually paid by you for the affected Service in the three months immediately preceding the event giving rise to the claim.

Nothing in this MSA limits liability that cannot be limited under applicable law.

This MSA is governed by the laws of India. The courts at Mohali, Punjab have exclusive jurisdiction, and the parties will attempt to resolve any dispute in good faith before commencing proceedings.

We may update this MSA to reflect changes in our Services or in applicable law. Material changes will be notified to you by email or through the Platform. Continued use of the Services after the notified effective date constitutes acceptance. Questions: support@krptechsolutions.in.