Refund & Cancellation Policy

Cancellation requests for one-time / project-based services will only be considered if the request is made within 5 days of placing the order, and provided that work and resources for the order have not already been committed or commenced. Once work has begun, design/development resources have been allocated, or the deliverable has been provided, the order cannot be cancelled.

Subscription and recurring fees are billed in advance and are non-refundable for the current billing cycle. You may cancel a subscription at any time to prevent future renewals; access continues until the end of the paid period. Domain, third-party licence and setup fees, once procured, are non-refundable.

If you believe a Service delivered is not as described on the Platform or does not meet the agreed scope, you must bring it to the notice of our customer service team within 5 days of delivery. Our team, after examining your complaint, will take an appropriate decision and arrange a correction, re-delivery or refund where warranted.

Some Services rely on third-party providers (for example, Meta's official WhatsApp Business API, registrars, or hosting/infrastructure vendors). Issues, warranties or charges governed by such third parties are subject to their respective terms and policies and should be referred to them.

Where a free trial is offered, you will only be charged if you choose to continue after the trial ends.

In case of any refunds approved by KRP Tech Solutions (OPC) Private Limited, it will take approximately 5 business days for the refund to be processed to your original payment method.

To request a cancellation or refund, email support@krptechsolutions.in with your order details. We aim to respond within 5 business days.